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What do we measure and why?: an evaluation of CitiStat in the Scottish public sector

The Citistat performance management model, pioneered by the City of Baltimore, uses up-to-date operational information as the basis for regular meetings between the officials with overall responsibility for key areas of work and the leaders of an organisation. The aim is to improve performance through effective channels of accountability.

The Scottish Executive piloted Citistat in two NHS Boards, Tayside and Ayrshire & Arran, and two local authorities, City of Edinburgh and Aberdeen City. The pilots ran from September 2005 for six months.

Findings from the evaluation of the pilots include:

• The model is adaptable to Scotland's public sector and to local circumstances;
• The process improves the quality of information and makes it easier to understand and scrutinise that information;
• Improved quality of information and regular meetings to scrutinise performance allows active follow up, overseen by senior management, and better results.

The evaluation report and summary findings report can be viewed on the Scottish Executive website